At Kayla Shots, customer satisfaction is important to us. We take great care in packing and delivering your order, but in rare cases where issues arise, we are here to help. Please review our policy below regarding returns and refunds.
Eligibility for Returns
We accept returns only under the following conditions:
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The product was received damaged, defective, or not as described
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You notify us within 3 days of delivery
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The item is unused, in its original packaging, and accompanied by proof of purchase
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You provide clear photo or video evidence of the issue
Returns will not be accepted for:
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Change of mind
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Delays caused by shipping partners
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Minor variations in color, texture, or packaging
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Items damaged due to misuse or mishandling after delivery
How to Request a Return
To initiate a return, please email us at [email protected] within 3 days of receiving your item. Include:
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Your full name and order details
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Description of the issue
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Photo or video evidence of the product condition
Our team will review your request and respond with approval or further instructions.
Return Process
Once your return request is approved:
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We will schedule a pickup (where serviceable) or guide you on how to return the item
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Items must be returned securely packaged in original condition
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You are responsible for ensuring the product reaches us safely
Refund Policy
Since we operate on a Cash on Delivery basis:
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Refunds are not issued in cash
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No monetary refunds will be issued
Non-Returnable Items
Certain products may be marked as non-returnable due to hygiene, safety, or customization reasons. These will be clearly mentioned in the product description where applicable.
Contact Us
For any questions regarding our Returns & Refund Policy, feel free to reach out at:
Email: [email protected]